Raising the Bar on Service Integrity
Community associations rely heavily on management companies for the proper handling of the organizations financials, data reporting and storage of sensitive information. Mishandling of this information can lead to disastrous consequences for a community.
At Community Association Management, we take this responsibility very seriously and are committed to providing our clients with the highest service standards in the industry. We recently took one step further to assure the quality of our standards by voluntarily undergoing an intensive SSAE-16 Audit administered by a third-party CPA.
What does this mean to you? This audit confirms that Community Association Management’s operations are in accordance with strict guidelines for security, availability, processing integrity, financial reporting, confidentiality and privacy. As a result of this audit, we have received the AICPA SOC seal. This benchmark for our company is a reassurance to our clients that their information and activity is both secure and well managed.
When it comes to choosing a management company for your community, don’t settle for anything less.

A SSAE 16 is an examination which reports on the controls at a service organization. SSAE 16 stands for “Statement on Standards for Attestation Engagements No. 16,” which was created by the American Institute of Certified Public Accountants (AICPA) and was effective June 15, 2011. Its predecessor was the SAS 70 audit (Statement on Auditing Standards No. 70).
The SSAE 16 audit focuses on Security, Availability, Processing Integrity, internal control over Financial Reporting, Confidentiality, and Privacy. As a management company, we have access to highly sensitive data, processes and information of our clients and they need to be assured that we have adequate controls in place to safeguard funds, data, processes and information.
While this audit is not required by the Federal or State Government or the Association Management industry, it is Community Association Managements desire to raise the bar and provide assurances to both our current and future clients that Community Association Management is truly the best choice for the management of your community.
As a result of this audit, we have obtained the AICPA SOC seal along with an extensive audit report certifying our processes, financial controls, hiring practices and computer systems are compliant with the standards set forth by the American Institute of CPA’s. Community Association Management is the first management company in the southeast to be awarded the AICPA SOC seal.
To learn more about the SSAE 16 audit or the AICPA SOC seal, please visit http://www.ssae-16.com/
Hear what our Clients are Saying:
Impressive!
"Quite impressed with the eManageSuite system!!" - S. Reavis; Charlotte, NC
I don't have the words....
"I honestly do not have the vocabulary to describe how much Community Association Management means to our community, and what a wonderful Job you do for our community. You treat us like we are the only community you manage. We feel so taken care of and well run. Thank you!" -Dallas M. Indian Trail, NC
Unmatched Service!
"We were recently switched to Community Association Management with your buyout of Cline & Company. I wanted to take a moment to tell you how much of an asset our Property Manager is to your company. The Manager made our transition from Cline Company seamless and the attention we receive from the Manager and your company in general is unmatched. Not to mention the tools and options made available to us. I think I can speak for myself, fellow board members, and also our community in saying that we truly appreciate what Community Association Management has done for us." - Warren W. Charlotte, NC
"...a Godsend"
"Community Association Management has been a godsend to our association. They are available 24/7 and they have all the answers we need. They cover the full gamut of services and have allowed us to consolidate several vendors into one source saving us countless dollars and hours. They have helped us change our operations from reactive decisions to informed proactive planning." - Dennis W., Greenville, SC
Phenominal Support!
"In the past, we felt like we did not get much support due to our size or the lack of effort from the person handling our account. I do not feel that way with Community Association Management. Our Property Manager has been very active in what we are trying to accomplish in our community and providing us with a variety of options. We are currently going through trying to figure out what to do about our roofing situation. The manager provided us good options and now we are in the process of starting to implement. You not only did what we asked but also helped us achieve within our financial abilities. I just wanted you to know how pleased I am with the support your company is providing us. Thank you!!" - Darlene Z. Charlotte, NC
Significant Cost Savings
"Community Association Management is extremely thorough and knowledgeable in their approach to business. They are also very timely in their communications. They have saved our community a lot of money. When they first approached us and told us how much we could save by working with them, we thought the promise was 'too good to be true'. They have more than delivered on that promise and more." - Bob A., Raleigh, NC
Thank You!
I would like to thank Community Association Management for the fine job this past year. We had our annual meeting and our Property Manager did an excellent job covering the meeting. As I told the new board and the members present, I feel my finest achievement this past year was to bring your organization on board to be our management partner. Thank you again for making my second year as president easier and more rewarding. - Rich, Kannapolis NC
Good Expense Management....
Community Association Management has done a very good job for us . They provide good expense management and provide prompt monthly reports regarding all expenditures. Likewise , they have been quick to respond to the various problems that seem to always come up from time to time . In conclusion , I would highly recommend their organization. F.McGuire ----- St Serrant COA; Charlotte ,NC.
We Could Never Go Back....
"Our Community has found so many benefits from eManageSuite. I find that the financial reporting and record keeping especially thorough and helpful. Our Homeowners love that they have choices on how to receive information and submit payments. I could never go back to operating without these tools and the professional guidance from Community Association Management. I wouldn't even want to try." -Gina R., Boone, NC
Invaluable Knowledge and Experience
"Community Association Management is a solutions provider that enables HOA Boards to run efficiently and effectively. Their service is off the charts and their depth of knowledge and experience are invaluable." - Ace T., Charlotte, NC
The only Game in Town!
A good friend of mine who is a recent past president of a community here in Charlotte contacted me this evening to ask who we used for property management. I told him that the only game in town was Community Association Management! I also mentioned that you may be a young company in years but are now one of the top 5 HOA management companies in the Carolinas. We are very happy with our decision to use Community Association Management. -C.M. Layman, Springs Village, Charlotte, NC
Exceeded My Expectations!
I am very pleased with our Property Manager and Community Association Management in general. Both have met my expectations and in many cases they have exceeded them! D.Ciszewski - Duncans Ridge, Raleigh, NC
Professionally Run Organization
Community Management is a very professionally run organization, with all of the aids and assistance necessary to help a HOA board of directors answer to their community's needs. - B. Chiles, Greenview Terrace Townhomes, Charlotte NC
Very Professional...
I wanted to thank you for doing such a good job taking care of the property. I just wish I had the time to promote your company but due to my work load I haven't been able to (but will when time permits) because you do such a great job. I can't tell you how much this has meant to us for you to handle yourself so professional way with our owners. - R. Poore Charlotte, NC





