Full Service Call Center

call_center_Small

Superior Resident Service

  • Call center provides owners and residents with a higher level of service through extended hours, multi-lingual resident services group and instant electronic fulfillment of most requests
  • Provides lower cost of service to the community by reducing reimbursable expense for copies, office supplies and postage by encouraging email communication and by directing owners to the website
  • Provides a higher level of service for boards and committees as the call center frees up the community association managers to focus on the board and committee management, and through our 24×7 self serve, up-to-date reports available on the Board Portal

Services Provided

  • Fulfillment of information requests, such as accounting forms, Architectural forms, and amenity access
  • Resident issues (escalated to the Community Association Manager as necessary)
  • Title inquires
  • Resale certificates
  • Unit maintenance requests
  • Answer resident questions regarding statements, late fees, deed restrictions, architectural control, amenity access, and other general community information

Service Details

  • Provide service to owners and residents via e-mail, fax, and telephone
  • Extended hours (8:00 am to 6:00 pm EST)
  • Multi-lingual (English, Spanish, and many more)
  • Personal service (no automated response system)
  • Answer most questions without re-routing the call
  • Immediate, electronic access to relevant information for board and committee members
  • Instant e-mail or fax fulfillment of most information requests (with no copy or postage charges for these requests)
  • Online service with online chat, online support tickets and e-mail requests

Return to previous page